This issue has been resolved. Between 15:50 and 16:08 an upstream provider issue affected card terminals used with Shopify POS, and some in-person card payments failed or took longer than usual to complete.

Processing has returned to normal and we are continuing to monitor. Any payments that failed during this window can be retried as usual.

Thanks for bearing with us.

This issue has been resolved. We are no longer observing any impact and card present services are operating normally.

This issue has been resolved. We are no longer observing any impact to Capitec Pay transactions with performance returning to normal.

The degraded performance affecting payment processing on the Stitch Express Shopify Subscriptions app has been resolved.

All systems are operating normally.

The scheduled maintenance on Stitch Express has concluded successfully. All services are fully operational.

We have observed a significant recovery in 3D Secure authentications for Mastercard transactions since 10:39.

We are awaiting confirmation from Mastercard that the issue has been fully resolved.
We will continue to monitor closely to ensure stability and will provide further updates if anything changes.