This issue has been resolved. Between 15:50 and 16:08 an upstream provider issue affected card terminals used with Shopify POS, and some in-person card payments failed or took longer than usual to complete.
Processing has returned to normal and we are continuing to monitor. Any payments that failed during this window can be retried as usual.
Thanks for bearing with us.
Resolved
This issue has been resolved. Between 15:50 and 16:08 an upstream provider issue affected card terminals used with Shopify POS, and some in-person card payments failed or took longer than usual to complete.
Processing has returned to normal and we are continuing to monitor. Any payments that failed during this window can be retried as usual.
Thanks for bearing with us.
Investigating
We're investigating an issue with an upstream provider that is affecting card terminals used with Shopify POS.
Some in-person card payments may fail or take longer than usual to complete. Other payment methods are unaffected.
Our team is working with the provider to resolve this. We'll post an update as soon as we have more to share.
